Read Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling By Edgar H. Schein
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Ebook About This worldwide bestseller offers simple guidance for building the kind of open and trusting relationships vital for tackling global systemic challenges and developing adaptive, innovative organizations—over 200,000 copies sold and translated into seventeen languages!We live, say Edgar and Peter Schein, in a culture of “tell.” All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions—it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever. The Scheins define Humble Inquiry as “the gentle art of drawing someone out, of asking questions to which you do not know the answer, of building relationships based on curiosity and interest in the other person.” It was inspired by Edgar's twenty years of work in high-hazard industries and the health-care system, where honest communication can literally mean the difference between life and death.In this new edition the authors look at how Humble Inquiry differs from other kinds of inquiry, offer examples of it in action, and show how to overcome the barriers that keep us telling when we should be asking. This edition offers a deepening and broadening of this concept, seeing it as not just a way of posing questions but an entire attitude that includes better listening, better responding to what others are trying to tell us, and better revealing of ourselves. Packed with case examples and a full chapter of exercises and simulations, this is a major contribution to how we see human conversational dynamics and relationships, presented in a compact, personal, and eminently practical way.Book Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Review :
Valuable advise - This is one of those books that have you go nodding in agreement about how valuable its simple message is. Humble Inquiry is very relevant in the information age, not just for executives but especially for those in strategic product and program leadership roles. Design thinking relies on humble inquiry. This is a book that should be updated for the post IT revolution age.The challenge with the book is that it relies more on anecdotes and offers little in the form of a structured plan. If you read this book expecting some sort of framework or plan to strengthen your humble inquiry muscle, you'll be a bit disappointed. It seems that Edgar's videos are far more effective at communicating his message - The book would have benefitted from more crisp editing and structure. In some sense, I think the book will benefit from talking the author's advise and structuring around the 'Ask don't tell' model ..maybe a workbook structure that walked you through questions and then anecdotes to make specific points , will work better. Schein hits a lot of points in only 110 pages, but you will need to go elsewhere for depth. I got more out of his video interview (link listed below).If you've done any reading on getting beyond ego, conflict resolution, or non-violent communication, much of the material in this book won't be new to you. For example, Schein describes the need for an attitude of genuine interest and curiosity, and describes ways to develop that attitude (e.g., reflection, mindfulness, artistic endeavors, building relationships). He discusses the importance of relationships, trust, vulnerability, and understanding feelings rather than suppressing them.What I found most interesting was his description of U.S. and management cultures, and the consequences they produce. He describes our culture as individualistic, competitive, optimistic, and pragmatic. Though we often espouse teamwork, in actuality we reward individualism. Overlain on that is our "culture of tell" - managers are supposed to know what to do, not ask questions. And subordinates often don't feel safe enough to speak up, so critical information gets withheld.If you're interested in this topic, I recommend this video interview with Schein on Culture, Leadership, & Humble Inquiry: https://www.youtube.com/watch?v=7MwebWXtKBsThe first 12 ½ minutes were the most interesting to me. Schein talks about why upward communication is faulty and how that can yield safety problems, why employees should be treated like human beings, why the culture of "tell" doesn't work in a complex environment, and why managers should aim to be the orchestrator and not the "boss". Read Online Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Download Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling PDF Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Mobi Free Reading Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Download Free Pdf Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling PDF Online Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Mobi Online Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Reading Online Humble Inquiry, Second Edition: The Gentle Art of Asking Instead of Telling Read Online Edgar H. Schein Download Edgar H. Schein Edgar H. Schein PDF Edgar H. Schein Mobi Free Reading Edgar H. Schein Download Free Pdf Edgar H. Schein PDF Online Edgar H. Schein Mobi Online Edgar H. Schein Reading Online Edgar H. ScheinDownload PDF How to Murder Your Life: A Memoir By Cat Marnell
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